Cube Box 1 Return Policy

Cube Box 1 Return Policy

1. General Policy

At CubeVi, we strive to ensure that all recipients of the Cube Box 1 device have a seamless experience. Because Cube Box 1 is currently distributed as part of our free giveaway campaign, there are no standard return or replacement terms for participants in this program.

However, if a Cube Box 1 device is found to be malfunctioning, we offer a one-time replacement policy as outlined below.

2. Eligibility for a Replacement

A replacement device may be issued if the following conditions are met:

• The recipient provides clear proof of the malfunction, such as photos, videos, or other documentation that demonstrates the issue.

• Our team reviews the provided evidence and confirms that the device is defective due to a manufacturing issue.

• The claim is submitted within 30 days of receiving the CubeBox1 device.

3. How to Request a Replacement

To initiate a replacement request, follow these steps:

1. Document the issue: Capture clear photos or videos showing the malfunction.

2. Contact Us: Submit a request through infopf@cubevi.com with:

• Your proof of participation in the giveaway

• A detailed description of the issue

• Attached visual proof (photo/video) of the defect

3. Evaluation Process:

• Our team will review your request within 5 business days.

• If approved, a new Cube Box 1 will be sent directly to you.

• No return of the defective device is required.

4. Exclusions

This replacement policy does not cover the following:

• Devices that are damaged due to misuse, unauthorized modifications, or external factors (e.g., water damage, accidental drops).

• Requests without sufficient proof of a manufacturing defect.

• Issues related to normal wear and tear.

• Any claims made after 30 days from the delivery date.

5. Contact Information

For any questions or to submit a replacement request, please reach out to our support team at infopf@cubevi.com.